FAQs

Below are our most frequently asked questions. If you can’t find the answer you are looking for, fill out our email form at the bottom of the page or contact us at 1-800-528-4878.


+Where are your products made?

All our products are made in the USA and are used nationwide by dermatologists, skin care professionals, makeup artist and plastic surgeons.

Our products are NOT tested on animals.

+How can I order and what payment methods do you accept?

Order:

  1. Online directly on our website, judithaugustcosmetics.com
  2. Email orders to [email protected]
  3. Call our toll free line at 1-800-528-4878
  4. Fax orders to 702-645-8669
  5. Mail order with a check or money order payable to Judith August Cosmetics – PO Box 34868, Las Vegas, Nevada 89133

+How can I track my order?

Once your order ships, you will receive a separate email with a tracking number. You can also call us at 1-800-528-48781 or email us [email protected] and we will be happy to assist you.

+When will I get an order confirmation number?

After payment is made, you will be shown a confirmation number.  You will also receive an email confirming your order

+What are Judith August Cosmetics shipping methods?

We ship through United States Postal Service (USPS). Please allow 1-2 business days for your order to process. Orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday will be processed on the following business day. We reserve the right to use other shipping methods depending on the location and certain specific situations.
*We cannot ship to India at this time.

+How is sales tax charged?

Nevada residents only need add 8.25% sales tax.

+What are Judith August Cosmetics shipping rates?

  • USPS First Class Shipping Charges: Arrives 4-6 Business Days
    $1.00 to $29.00 = $5.00
    over $29.00 and up = FREE
  • USPS Priority Shipping Charges: Arrives 2-3 Business Days
    $1.00 to $60.00 = $7.95
    $60.01 to $75.00 = $8.95
    $75.01 and up = $10.95
  • Canada First Class Shipping Charges: Arrives 8-12 Business Days
    $1.00 to $60.00 = $9.25
    $60.01 to $100.00 = $9.95
    $100.01 and up = $10.95
  • International First Class Shipping Charges: Arrives 10-16 Business Days
    $1.00 to $60.00 = $15.75
    $60.01 to $100.00 = $16.75
    $100.01 to $150.00 = $18.95
    $150.01 to $200.00 = $21.95
    Over $200.00 = $24.95

+Where Can I Buy Judith August Cosmetics Products?

Please visit our retail location page here. Retail Locations

+How do I return or exchange an order?

All of our products are 100% satisfaction guaranteed. If for any reason you do not want to keep the item, if it is the wrong color or damages have occurred in shipping, returns or exchanges need to be returned within 14 days after receiving the merchandise. We will replace the item once we receive it.

To return or exchange merchandise:

  • Pack the item to be returned, in the original packaging if possible.
  • Please include a note as to if item(s) are being returned for a refund or an exchange for a different color.
  • Ship your package pre-paid and insured via mail.

Please ship the item(s) to:
Judith August Cosmetics
Attn: Returns/Exchanges Dept.
P.O. Box 34868
Las Vegas, NV 89133

Should you have any questions concerning a return, please email us at [email protected] or call us at 1-800-528-4878.

Please note: Only items purchased on www.judithaugustcosmetics.com may be accepted for a return or exchange.

We will not refund or exchange any items purchased at a store location. Only items purchased are refunded. Shipping and handling costs will not be refunded.

Kits must be returned complete with all items included. We cannot accept partial returns or exchanges. If partial kits are returned, no credit will be given and the product received will not be returned.

 

+Are Judith August Cosmetics a Cosmetic Solution Only?

Yes, Judith’s products are cosmetic solutions only, yet they are designed to respect the issues of the varying skin conditions which you are covering. Always consult your doctor for medical questions and solutions.


Contact Info

Judith August Cosmetics
PO Box 34868
Las Vegas, Nevada 89133
Toll Free: 1.800.528.4878

Phone: 702.645.6323

Operation Hours:
Mon-Thu, 10am-5pm PST. Friday 10:30am-4pm PST.


Please feel free to contact us by email, using the email form to the right of the page.

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