FAQs
Below are our most frequently asked questions. If you can’t find the answer you are looking for, fill out our email form at the bottom of the page or email us at [email protected] or call us Toll free 1-800-528-4878.
+Where are your products made?
Our products are made in the USA & Taiwan and are used nationwide by dermatologists, skin care professionals, makeup artist and plastic surgeons.
Our products are NOT tested on animals.
+How can I order and what payment methods do you accept?
Order:
- Order online directly on our website, judithaugustcosmetics.com (We accept VISA, MASTERCARD, DISCOVER, AMEX AND PAYPAL)
- Email orders to [email protected]
- Call our toll free line at 1-800-528-4878
- Fax orders to 702-645-8669
- Mail order with a check or money order payable to Judith August Cosmetics – 10412 Prime View Ct., Las Vegas, Nevada 89144
+How can I track my order?
Once your order ships, you will receive a separate email with a tracking number. Sometimes emails may end up in your spam/junk mail, so please double check. You can also call us at 1-800-528-48781 or email us [email protected] and we will be happy to assist you.
+When will I get an order confirmation number?
After payment is made, you will be shown a confirmation number. You will also receive an email confirming your order
+What are Judith August Cosmetics shipping methods?
We ship through United States Postal Service (USPS). Please allow 1-2 business days for your order to process. Orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday will be processed on the following business day. We reserve the right to use other shipping methods depending on the location and certain specific situations.
+How is sales tax charged?
Nevada residents only need add 8.375% sales tax.
+What are Judith August Cosmetics shipping rates?
- USPS First Class Shipping Charges: Arrives 4-6 Business Days
$1.00 to $35.00 = $5.95
over $35.00 and up = FREE
- USPS Priority Shipping Charges: Arrives 2-3 Business Days
$1.00 to $60.00 = $9.95
$60.01 to $75.00 = $10.95
$75.01 and up = $11.95
- Canada First Class Shipping Charges: Arrives 10-15 Business Days
$1.00 to $40.00 = $14.95
$40.01 to $60.00 = $21.95
$60.01 to $100 = $24.95
100.01 and up = $32.95
- International First Class Shipping Charges: Arrives 10-30 Business Days
$1.00 to $60.00 = $18.95
$60.01 to $100.00 = $23.95
$100.01 to $150.00 = $28.95 - $150.01 to $200.00 = $32.95
- over $200.00 = $36.95
If you live outside of the United States, your financial institution or country of residence may charge additional fees on top of your total, such as import taxes/customs fees. Judith August Cosmetics can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.
+Where Can I Buy Judith August Cosmetics Products?
Products can be purchased directly on our website, or at select retail location page here. Retail Locations
+My package says delivered, but I didn't receive it.
Sometimes packages are marked as delivered before they actually arrive. In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we’re not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us.
+How do I return or exchange an order?
All of our products are 100% satisfaction guaranteed. If for any reason you do not want to keep the item, if it is the wrong color or damages have occurred in shipping, returns or exchanges need to be returned within 30 days after receiving the merchandise. We will replace the item once we receive it.
To return or exchange merchandise:
- Pack the item to be returned, in the original packaging if possible.
- Please include a note as to if item(s) are being returned for a refund or an exchange for a different color.
- Ship your package pre-paid and insured via mail.
Please ship the item(s) to:
Judith August Cosmetics
Attn: Returns/Exchanges
10412 Prime View Ct.
Las Vegas, NV 89144
Should you have any questions concerning a return, please email us at [email protected] or call us at 1-800-528-4878.
Please note: Only items purchased on judithaugustcosmetics.com may be accepted for a return or exchange.
We will not refund or exchange any items purchased at a store location. Only items purchased are refunded. Shipping and handling costs will not be refunded.
Kits must be returned complete with all items included. We cannot accept partial returns or exchanges. If partial kits are returned, no credit will be given and the product received will not be returned.
+Are Judith August Cosmetics a Cosmetic Solution Only?
Yes, Judith’s products are cosmetic solutions only, yet they are designed to respect the issues of the varying skin conditions which you are covering. Always consult your doctor for medical questions and solutions.
+Orders returned to us:
If your order is returned to us due to the address being incorrect, we will refund you through your original payment minus shipping costs.
Contact Info
Judith August Cosmetics
10412 Prime View Ct.
Las Vegas, Nevada 89144
Toll Free: 1.800.528.4878 or 702-645-6323
Operation Hours:
Mon-Fri 11:30am-4pm PST.